Privacy Policy
At Enigma Peak, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
Information We Collect
When you visit our website or make a purchase, we may collect the following types of personal information:
- Personal Identification Information: This includes your name, email address, shipping address, billing address, phone number, and payment information.
- Technical Data: We collect information about your device, browser, IP address, and browsing behavior through the use of cookies, web beacons, and similar tracking technologies.
- Transaction Data: Details about your purchases, including the products you bought, the payment method used, and the date of purchase.
- Marketing and Communications Data: Information regarding your communication preferences, including opt-ins for newsletters or promotions.
How We Use Your Information
We use your personal information for the following purposes:
- To Process Orders: We use your personal data to process and ship your orders, handle payments, and provide customer support.
- To Improve Our Services: We use information such as browsing behavior and website analytics to improve our site’s functionality, user experience, and product offerings.
- Marketing and Promotions: With your consent, we may use your contact information to send you newsletters, promotions, or offers. You can opt out of these communications at any time.
- Analytics and Advertising: We use tools like Google Analytics and Meta (Facebook) Pixel to analyze site traffic, user behavior, and the effectiveness of our marketing campaigns. This helps us to improve our website and deliver personalized ads across the web.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect data about your browsing behavior. Cookies allow us to track which pages you visit, remember your preferences, and enhance your overall experience on our website. By using our site, you consent to the use of cookies. You can adjust your cookie settings through your browser preferences.
- Google Analytics: We use Google Analytics to track website performance and user behavior. Google may collect information such as your IP address, device information, and browsing history. You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-On.
- Meta Pixel (Facebook Pixel): We use the Meta Pixel for remarketing and tracking the effectiveness of our paid advertising campaigns on Facebook and Instagram. This allows us to serve personalized ads to users who have visited our website.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with third-party service providers that assist us in operating our website, processing payments, and delivering products. These providers are required to maintain the confidentiality of your information.
We may also share your information in the following cases:
- Compliance with Laws: If required by law, we may disclose your information to comply with legal obligations or respond to legal requests.
- Business Transfers: In the event of a merger, sale, or acquisition, your personal data may be transferred as part of the business assets.
Data Security
We take the protection of your personal data seriously and have implemented measures to safeguard it. While no method of transmission over the Internet is completely secure, we strive to use industry-standard measures to protect your information.
Your Rights
You have the right to:
- Access your personal information.
- Correct any inaccurate data we have about you.
- Request the deletion of your personal data (subject to certain exceptions).
- Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or adjusting your communication preferences in your account settings.
To exercise any of these rights, please contact us at help@enigmapeak.com.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page, and the date of the update will be reflected at the top of the policy.
Contact Us
If you have any questions or concerns regarding this privacy policy or how we handle your personal data, please contact us at help@enigmapeak.com.